1. Introduction
Hafen ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
We collect information you provide directly:
- Account information: name, email, password, company
- Database credentials for analysis (stored temporarily, never persisted)
- Usage data: migrations created, conversions run, features used
- Payment information: processed securely through Stripe
- Communication data: support tickets, contact form submissions
3. Database Credentials
Your Oracle and PostgreSQL connection credentials are used ONLY to analyze and migrate your schemas. We:
- Never store database credentials after your session ends
- Use encrypted connections (SSL/TLS) for all database communications
- Never log or retain your passwords
- Delete temporary connection tokens immediately after use
4. How We Use Your Information
We use information to:
- Provide and improve our services
- Authenticate your account and process transactions
- Send service updates, technical notices, and support messages
- Respond to your inquiries and support requests
- Analyze usage patterns to improve product functionality
- Detect and prevent fraud and security issues
5. Data Sharing
We do NOT sell or share your personal information with third parties, except:
- Service providers: Stripe (payments), Resend (email), AWS (hosting)
- Legal requirements: if required by law or legal process
- Business transfers: in the event of acquisition or bankruptcy
6. Data Retention
We retain your account information while your account is active. You can request deletion of your account and associated data anytime. We retain anonymized usage data for up to 2 years for analytics.
7. Security
We implement industry-standard security measures including encryption, secure authentication, and regular security audits. However, no method of transmission over the internet is 100% secure.
8. Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your account and data
- Opt out of marketing communications
- Export your data in a standard format
9. Contact Us
For privacy questions or to exercise your rights, email us at [email protected]
10. Policy Changes
We may update this policy occasionally. We will notify you of significant changes via email or by posting the new policy on our site.